Terms and Conditions
Gator Kennels Sales Terms and Conditions
Gator Kennels collects sales tax for the state of Colorado. Your state may require additional Sales or Use Taxes on your purchase. Purchasers are responsible for any additional applicable taxes.
A $35 charge will be assessed for returned checks or insufficient funds. Reasonable collection and attorneys fees will be assessed to all accounts placed for collection in addition to the maximum interest allowed by law.
Refusal to complete payments voids any warranty.
Kennel Orders (such as Cat-hotel, Double-stack kennels, Signature Series Kennels, and kennel gates) are not cancelable, either in whole or in part within 15 days of estimated ship-date. Kennel Orders cancelled before 15 days of estimated ship-date will incur restocking fees of 25% of product total. Any payments made above the restocking fee will be refunded within 30 days. Any custom-colored material cannot be refunded and customer will be charged the full amount of the material costs in addition to the 25% restocking fee. Any custom-sized kennels are not refundable.
Non-kennel orders (including-but not limited to: replacement parts and pet-related products) are cancelable. If the product has already shipped, the cost of shipping plus a 10% restocking fee will be deducted from the refunded amount. If the product has not shipped yet, a restocking fee will not incur and the full order amount will be refunded.
Return Policy & Repairs
All products being returned for any reason or delivered for repair service (whether or not pursuant to our Limited Warranty) must receive advance authorization from Gator Kennels, LLC. Contact us for any returns, questions, or warranty claims. Before any items are returned, Gator Kennels will require pictures of the product or component being returned.
All Kennel returns will incur restocking fees of 25% of product total. Any payments made above the restocking fee will be refunded within 30 days. Any custom-colored material or custom-sized kennels cannot be refunded and customer will be charged the full amount of the material costs in addition to the 25% restocking fee.
Gator Kennels warrants to the initial purchaser only of products manufactured by it that such products are free from defects in materials or labor for three (3) years subject to the limitations and conditions set forth in this agreement: The warranty period shall run from the date of delivery to the customer. If within the applicable warranty period, a product proves to be defective, Gator Kennels will repair or replace the product, at Gator Kennels' sole discretion, conditional upon the customer’s written notice of the defect within fifteen (15) days after its discovery. Upon receipt of the customer’s notice, Gator Kennels shall advise the customer whether it plans to repair or replace the product. Gator Kennels' obligation is solely limited to repair or replacement of a defective product and in no event shall Gator Kennels be liable for transportation from or to Gator Kennels' offices or any other expense which may arise in connection with this Limited Warranty.
The customer agrees to comply with all instructions and specifications furnished by Gator Kennels relating to installation, care and application of products sold. The customer agrees that it will not modify, misapply, or misuse such products in any manner including one that would deviate from the products' intended use. Any repairs, alterations or service provided by parties other than Gator Kennels, or its authorized representative may void this Limited Warranty. The warranty does not apply if the kennel or its components have been (1) damaged through abuse, misuse or neglect, (2) damaged in an accident, (3) unreasonably used or used for any purpose for which it was not intended, (4) repaired or altered in any way from its original configuration, or (5 )damaged due to any act of nature. Normal wear and tear, including: dents, slight warping, scratches, discoloration, fading, or (6) any damage from any animal is not covered under this warranty. Loss of parts or components removed from the kennel is not covered under the terms of this warranty.
Limitation of Liability
Under no circumstances shall Gator Kennels be liable to the customer for any incidental or consequential damages; including damages based upon lost goodwill, sales or profit, work stoppage, delays, or product failure. Gator Kennels' liability for any and all losses and damages sustained by the customer and others, shall not exceed the original purchase price of the products upon which liability is founded.
Gator Kennels reserves the right to make improvements in design, materials, or specifications at any time, without incurring any obligation to owners of units previously sold.