Return Policy & Repairs
All products being returned for any reason or delivered for repair service (whether or not pursuant to our Limited Warranty) must receive advance authorization from Gator Products. Contact us for any returns, questions, or warranty claims.
Gator Products warrants to the initial purchaser only of products manufactured by it that such products are free from defects in materials or labor for three (3) years subject to the limitations and conditions set forth in this agreement.
The warranty period shall run from the date of delivery to the customer. If within the applicable warranty period, a product proves to be defective, Gator Products will repair or replace the product, at Gator Products' sole discretion, conditional upon the customer’s written notice of the defect within fifteen (15) days after its discovery. Upon receipt of the customer’s notice, Gator Products shall advise the customer whether it plans to repair or replace the product. Gator Products' obligation is solely limited to repair or replacement of a defective product and in no event shall Gator Products be liable for transportation from or to Gator Products' offices or any other expense which may arise in connection with this Limited Warranty.
The customer agrees to comply with all instructions and specifications furnished by Gator Products relating to installation, care and application of products sold. The customer agrees that it will not modify, misapply, or misuse such products in any manner including one that would deviate from the products' intended use. Any repairs, alterations or service provided by parties other than Gator Products, or its authorized representative may void this Limited Warranty. This Limited Warranty shall not apply to normal wear and tear, damage caused by accident, negligence, or improper operation.
Limitation of Liability
Under no circumstances shall Gator Products be liable to the customer for any incidental or consequential damages; including damages based upon lost goodwill, sales or profit, work stoppage, delays, or product failure. Gator Products' liability for any and all losses and damages sustained by the customer and others, shall not exceed the original purchase price of the products upon which liability is founded.
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